Privacy & GDPR Notice

1. Information We Collect

When you use our website or fill out our "Request a Removal Assessment" form, we collect the following personal information that you choose to provide:

• Full Name
• Phone Number
• Email Address
• Cell Type (Open-Cell, Closed-Cell, or Unsure)
• Project Details / Message

2. How Your Data is Processed

When you submit a form on our website, your details are instantly converted into an encrypted email format and passed directly to our secure email client (contact@eavesup.co.uk). It is processed solely for the purpose of responding to your inquiry, scheduling your structural appraisal, or providing an extraction framework quote.

3. Lawful Basis for Processing

Under the UK GDPR, we process your data under the following lawful bases:

• Consent: By filling out and submitting our contact form, you give us explicit consent to contact you regarding your request.
• Contractual Necessity: Processing your information is necessary to take steps at your request before entering into a formal service contract (e.g., providing a structural appraisal or price quote).

4. Data Retention & Security

We employ industry-standard secure socket layer (SSL) encryption to protect your data while it travels from our website form to our email client. Because your data lives only within our secure email system, we retain these emails only for as long as necessary to fulfill your business inquiry or comply with legal, accounting, and regulatory reporting requirements in the United Kingdom. We do not sell or lease your data to third parties.

5. Your GDPR Rights

As a UK resident, you have the following rights regarding your personal data:

• The right to access: You can request a copy of the personal data we hold about you (i.e., copies of your email correspondence).
• The right to rectification: You can request that we correct any inaccurate or incomplete information.
• The right to erasure ("Right to be forgotten"): You can request that we delete your email correspondence and personal data from our systems.
• The right to withdraw consent: You can withdraw your consent to be contacted at any time.

To exercise any of these rights, please contact us at contact@eavesup.co.uk or call us directly at +44 (0) 7709 170372.

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's supervisory authority for data protection issues.